Terms & Conditions

OUR PRODUCTS

Natural Products by Theresa, are products handmade in Perth, Western Australia and designed to promote healthy hair and skin. The main attributes of my products are that they are Sulfate-free, Paraben-free and Silicone-free. Unless otherwise stated I use 100% pure essential oils for fragrance and preserving purposes. I also stock natural alternatives and accessories that compliment my products. These are mostly natural alternatives to everyday beauty, accessories such as 100% silk scarfs, bath loofahs, eco toothbrushes, pumic foot scrubs etc.

All our products are made in in-house to you with the intention of reducing everyday chemical use on our body.

PAYMENT METHODS

We do not store any credit card information as we only use the most trusted and secure payment systems. Our website uses the following systems for processing your credit card payments:-

  • PAYPAL
  • SQUARE
  • STRIPE

For further information regarding the payment system, please contact the respective systems contact centre.

SHIPPING AND DELIVERY

Shipping:

Free postage within Australia for all orders over $100. Shipping charge is $9.50 for all orders under $100. We deliver using Sendle and Australia Post, depending on your postcode. Once your orders are dispatched, we will email you with a tracking number.

Delivery:

Delivery times are dependent on your postcode but should take no longer than 2 weeks to regional areas, and within this time to metro areas. These are guidelines and estimates only.

All orders are delivered during office hours and some require a signature upon receipt.Please provide us with your phone number on your order so we can contact you if needed.

All local orders within the Perth metropolitan area can be picked up or delivered. This is only when the customer has made an arrangement with me. Once agreed upon customer will use coupon code CODE08 at checkout for free shipping.

RETURNS, REFUNDS:

Returns and refunds are accepted and issued on a case by case basis. Shipping charges are non-refundable. Products are to be returned in the same condition as received at your own cost. Upon receipt of the products, a refund, upgrade or exchange will be issued.

CONTACT INFORMATION

Full Name
Theresa D’Emden
M: (+61)0420941404
E: naturalhairvibes@gmail.com

Default Currency: AUD

Street Address
86 Hamilton St, Bassendean
Perth, WA 6054